Driving Efficiency through first-trip resolution
Predictive Analytics
Detection, diagnosis, and solution—all delivered the moment an issue comes up.
Service organizations are forced to take a reactive approach due to the nature of their work.
Most jobs manifest unexpectedly and don’t include reliable diagnostic information up front. Meaning there’s no option but to travel to the site, try troubleshooting, contact the OEM or collaborate for some group-effort triaging, decide to take action based on the information available, then order parts for that fix and return to the site to (hopefully) resolve the issue.
If the issue isn’t resolved? Start the same convoluted process all over again.
It’s also important to highlight the overwhelming likelihood that there are multiple jobs in the mix, which only limits the available time for making a diagnosis and increases the likelihood of repeat trips for each job.
Fortunately, Sigsense’s Predictive Asset Management platform provides a means for first-trip issue resolution, eliminating about 90% of the guesswork involved in responding to service calls. Here’s how:
The Sigsense platform, powered by Deep-learning AI algorithms, monitors equipment 24/7 in real time. When a machine goes down, you immediately receive an issue detection alert.
Thanks to the platform’s remote diagnostic capabilities, you’ll have instant access to detailed diagnostic information the moment an alert is received.
Said information provides detailed insights, down to individual component performance data. That data, combined with know-how and familiarity, allows you to reliably determine the solution.
From at least a few trips and likely a few days per job, to one trip and potentially just a couple of hours per job—that’s the kind of proactive approach the Sigsense platform provides. Even better, the more it learns about your machines, the better it can provide notice before the problem actually happens. And the universal applicability inherent in the platform means it works on literally any piece of equipment that plugs into an outlet, regardless of make, model, or purpose.
The result? A much more efficient and streamlined issue resolution process, along with a significant reduction in equipment downtime, maintenance costs, and overhead. Not to mention happier customers and a better bottom line.