Real-Time ATM Network Monitoring
Real-time Insights
The Sigsense platform puts up-to-the-minute performance data at your disposal. But what else can it do with that information?
One of the biggest hurdles that most ATM service professionals face is figuring out the best way to know how the machines they oversee are actually doing. Easy enough to do if they’re all located in a three-mile radius, but for a service network that’s spread out over cities, or states, it’s a daunting challenge.
Different climates, environments, and regional bill quality drive very different service procedures. Performing the various critical maintenance and repair tasks at each stop...that’s a complicated process to perform even once, let alone using it as SOP.
Most often, service techs don’t know what to expect for each machine until the inspection happens. It could be a simple cleaning is all that’s needed, but it could also just as easily be a machine has a broken SDM, a faulty card reader, a broken bill loader, or any other number of other complicated and time-consuming issues. All of a sudden a simple once-over turns into a nonfunctioning machine that requires ordering several replacement parts and at least two additional trips to make the necessary repairs. And of course, let’s not forget about the revenue that’s lost while the machine is down.
While auditing machines to figure out which are due for a review, then plotting out their locations and determining which machines should be prioritized, would be a more thorough approach, that’s often overridden in favor of attending to more pressing day-to-day reactive operations.
The result? Response times are longer than required and first-trip resolutions are the exception rather than the rule.
Now imagine that same scenario, except instead of one machine it’s several. All of a sudden there are multiple simultaneous repair jobs — each requiring the same level of effort and attention — that you have to plan for/schedule out/order replacement parts for/actually fix, which means both an exponentially longer repair timeframe and, more importantly, exponentially more revenue lost.
Wouldn’t it be nice if there was some kind of live monitoring system that let you see how every machine in your network was performing at any given moment?
At Sigsense, real-time performance analytics aren’t a thing of the future — they’re exactly what we give customers today. Our system provides detailed metrics on machine usage, condition, and alerts, eliminating the need to visit each machine in-person to get an accurate understanding of how it’s functioning. Even better, the platform can work with any machine, so providing a single integrated solution for ATMs, Cash Handlers, Automated tellers, Deposit Machines, no matter what kind of equipment you’re responsible for (or how old they are) the platform can help.
And because our AI can remotely diagnose issues, it eliminates the need for lengthy onsite troubleshooting. The ability to know when a machine is experiencing issues in advance allows you to send the right person for the job with the right parts, which reduces both the need for multiple visits and delays due to part-ordering lead times, minimizing the length of time a machine is out of service. In other words, it means fewer trips, reduced down-time, and meeting (or even exceeding) your SLA agreements.
We don’t just provide maintenance-related information either. The SigSense platform also gathers and reports valuable usage data that helps you and your customers track and evaluate customer usage patterns, allowing you to identify key high-traffic locations and ensure you’ve got the best machine for the job in the right place. All this without touching secure IT systems, integrating into financial data, or introducing new security risks.
Ready to learn more about how the Sigsense platform can make life easier? Get in touch